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Open Tue-Fri 9:00am-5:00pm Sat - 9:00am - 4:00pm

Customer support

Customer support

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Frequently Asked Questions

  • Do you accept cycle to work vouchers?

    We accept all cycle to worth schemes and vouchers, however for a few schemes we may have to charge an admin fee to cover some of our costs. 

    Find out more about cycle to work schemes and how they work here: Cycle to work schemes

  • Do you offer financing?

    We offer 0% financing over 6 and 12 months on all bikes over £1,000. Subject to approval. We also accept Paypal pay in three on online orders. 

  • Can you price match a bike I found online?

    As a small independent shop we pride ourselves on the quality of our service and experience we can offer you in-store. We hope you agree that the service, knowledge and after-care we provide is worth paying a little bit extra for. 

    We will always do our best to price match other stores and online shops. However, as a small independent shop we may not have the margin to match these online giants. In some cases where we price match an online retailer for a significant discount we will also have to match the level of service which you would receive from buying online.

    For example, if you buy a bike online that would be delivered unassembled and in a box, we would have to match this service and provide you the bike in a similar state. Each bike we sell at comes with a free 6-8 week service which most online retailers cannot provide. This free service would not be included if the company we price match doesn't provide this service. 

    We hope that you agree that supporting an independent local business and receiving expert knowledge, support and after care is worth paying a little extra for. 

  • Do you ship bikes?

    Due to shipping regulations we are unable to post any e-bikes due to the 'hazardous' nature of batteries. We can ship all non electric bikes using fully tracked and insured delivery usually through DPD, FedEx or UPS. Your bike will be built and checked over our by one of our mechanics before the handlebars are removed and the bike is repackaged and shipped to you. We recommend taking the bike to a local bike shop for them to assemble although experienced cyclists may feel comfortable assembling the bike themselves. 

  • Do you offer bike fits?

    We are IBFI accredited bike fitters and offer a range of bike fit services. From pre-purchase to make sure you buy the right size bike for you to complete bike fits, insole and cleat fitting and saddle testings. 

    Find out more about our bike fit services and book a bike fit here: Bike fits at The Ark Cycles

  • Can you service my bike?

    We offer a full range of bike servicing in our experienced and well stocked workshop. From a simple gear tune to premium service including pivot bearings suspension servicing. 

    Find out more about our workshop services and pricing here: Workshop and Servicing

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